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A transformational journey. LifeWorks becomes TELUS Health. Visit our About Us page to learn more.

Canada’s leader in absence and disability management

million lives

Supported by our absence management team.


With our absence and disability programs.


On average 23% reduction in absence duration. 

The best absence management is early intervention and prevention 

TELUS Health (formerly LifeWorks) solutions emphasize total employee wellbeing and customized support, risk of absence is minimised and return to work timeframes are shortened.

Woman working from home on couch

Managing complexity doesn’t have to be complicated

Technology solutions to improve the administration of all absence management programs
Mitigate risk, maximize savings
Case management administration linked to measurable organizational goals
Make sense of complex cases and medical issues, identifying the root cause and providing the right support at the right time for the right issues
Strategically target the most common causes of absenteeism to accelerate employee recovery and return-to-work timelines
Trends, reporting and insights to evaluate and inform your absence management strategy

Put our technology to work


Our proprietary software platform ensures employers have the data they need to track and manage casual absence, disability leave and workers’ compensation in real time. It includes:

  • Integrated data
  • Real-time reporting and trends  

Our industry leading Abiliti software provides a comprehensive perspective on attendance across the organization, combining casual absences, incidents, and long-term leaves. It also enables proactive case management and early intervention when needed. 

An innovative program that provides proactive health screening for employees, streamlined assessment and recovery support, and detailed reporting for case managers and health practitioners.

Guidance and professional expertise in policy development

Team meeting around a boardroom table

We partner with our clients to carefully plan and design absence management strategies that are compliant with all legislation and industry best practices, delivering measurable outcomes for plan sponsors, people leaders and employees.

Employee assistance program

Not all EAPs are the same. Our modern, mobile programs provide employees with personalized support that remains accessible to them wherever they are. 

In any given year, 1 in 5 people in Canada will personally experience a mental health problem or illness causing impairment and loss of productivity in the workplace. 

The good news is that 80% of people who seek help for mild to moderate mental health conditions are able to return to regular activities.

It’s not easy to find the right help at the right time. We reduce barriers to finding targeted support with programs that include 24/7 access to clinically-supported evidence-based therapies such as CBT.

Our team of experienced case managers work in collaboration with physicians, nurses, return-to-work coordinators, rehab specialists, and mental health practitioners to provide the right support at the right time for correctly identified root cause issues, whether they are medical or non-medical in nature. We ensure your employees have the support they need to regain their health and return to work. 

TELUS Health (formerly LifeWorks) is proud to announce that five of its clients have been selected as finalists in Benefits Canada's 2020 Workplace Benefits Awards.

Improving lives. Improving business.