Mobile applications privacy policy

Last updated: July 20, 2023

The following policy applies solely to TELUS Health’s legacy LifeWorks employees, business and the services provided through its associated legal entities.

TELUS Health collects, uses and shares information when you download, register with or use our mobile applications (“Apps”). For more detailed information on how TELUS Health processes your information, please review the TELUS Health privacy policy and our EU and UK privacy addendum

Information we collect

TELUS Health may collect:

  • Personal information, such as contact, employment or health information you provide to register and use our Apps; and

  • Technical information, such as data about your usage of an App (e.g., crash logs), data about your device (device type, operating system etc.) and its interaction with an App, and device geolocation information.

How we use your information

TELUS Health may use information collected through our apps to:

  • Complete registrations, transactions or services requested through our apps;

  • Contact you in connection with services or inquiries requested through our apps;

  • Keep you posted on latest announcements and offerings;

  • Personalize the content and features of our apps;

  • Review the quality of our apps, and improve their functionality;

  • Develop products and services, including new apps and features;

  • Create de-identified information for data analytics and other purposes;

  • Generate and share anonymized analytics and industry benchmarking; and

  • Comply with laws and regulations and lawful requests or orders.

As a global organization, TELUS Health and our third-party service providers process and store personal information in various countries around the world. We only keep your information as long as it is contractually, operationally or legally necessary. When we no longer need the information, it is either destroyed or made anonymous.

Your choices

You may access, modify or delete your personal information by logging into our Apps using your username and password and visiting your account settings. You may opt-out of all future collection of information by TELUS Health by uninstalling our App from your mobile device.

  • Notifications and location data. When you access our Apps, you may be asked whether you will allow us to access your location while you are not using the App and/or whether you would like to receive notifications on your device. If you click “allow”, you can later opt-out by updating the privacy settings on your device or in the App itself. If you block the use of location information, some parts of our Apps may not function properly.

  • Information on your device. The ability to collect certain personal information is controlled by your device settings (e.g., access to contacts, photos). If you choose not to allow this access, some services may not operate effectively. Refer to the documentation for your device regarding how to allow or block the collection of certain device information.

Contact information

If you have any questions or concerns about this policy or TELUS Health's handling of your personal information, or if you want to make a complaint, please communicate in writing with our Data and Trust Office at:

By regular mail: Data and Trust Office

TELUS Health (Canada) Ltd.
25 York Street
29th Floor
Toronto, ON M5J 2V5
Canada

By electronic mail: [email protected]

Please note that we may need to confirm your identity, request additional details and work with other TELUS Health departments to respond to you or to look into your concerns or complaint.

Changes to our privacy policy

We may modify this notice from time to time and will post the most current version online.

Last updated: July 2023