Checklist: success factors for outsourcing Absence & Disability Management
It’s no secret that change management in today’s complex organizations requires disciplined planning, effective communications and trusting relationships among all stakeholders. That’s especially true when it comes to the change involved in outsourcing all – or elements of – your absence and disability management programs.
If you’re overseeing the implementation phase of outsourcing, here’s a simple checklist of best practices that will help you manage the risks and maximize the rewards during the process:
- Adopt a project management approach and philosophy – ideally, designate a certified project manager to put at the helm, along with project sponsors for both the client and the external or outsourced provider.
- Commit to disciplined early-stage planning – to identify risks, constraints and barriers that may impact successful change and timelines.
- Analyze/review your current program to align stakeholders groups – on what is working well and where there are opportunities for being more effective overall, while providing better employee support.
- Define key performance indicators (KPIs) – not only for your program and vendor relationships, but also your change management activities.
- Provide training for key stakeholders – to clarify roles, responsibilities, procedures, and the purpose of the program – all of which are vital for success.
- Collaborate with all stakeholders – on how change will be perceived and interpreted so that this feedback can be incorporated into your strategy. In this regard, think about all your stakeholders – Human Resources, people leaders, employees, payroll, unions, Employee Assistance providers and long-term disability carriers.
- Develop communications and reference materials – to engage the right people to do the right things at the right time.
The truth is, while change isn’t easy, it doesn’t have to be a nightmare. And sometimes, when you’re trying to make your organization more productive and competitive, change is an absolute necessity.
For more information about best practices in absence and disability management, check out our new eBook and learn more about approaches for managing change more effectively and strategically.